Cancellation and Refunds

Effective: 2026-10-16 · Last updated: 2026-10-16 This policy explains cancellation, changes and refunds for BENYVA Mobility bookings on https://benyva.com/ and bookings confirmed directly by us. BENYVA Mobility is operated by Benyva Mobility, Office No. 19, Ashthavinayak Heights Plot No. 89 Kharghar Taloja Node, Taloja Phase 2 Sector 23, Taloja, Navi Mumbai, Maharashtra, Pin - 410208, India.

1. Services covered

These terms cover local taxis, outstation one-way and round-trip travel, airport transfers, hourly rentals with a driver, corporate travel and Benyva Holidays tour packages across India, for all fleet categories. Any service-specific conditions must be supplied before you confirm or pay for a booking. Mandatory consumer rights prevail over this policy and any booking-specific terms.

2. Booking confirmation and enquiries

A search, fare estimate or tour enquiry is not a confirmed reservation. A booking is confirmed when we issue a booking confirmation with the agreed itinerary, price and payment requirements. For curated tours, the written proposal must identify inclusions, exclusions, supplier commitments and cancellation terms before acceptance. No cancellation charge applies to an unpaid enquiry that has not become a confirmed booking.

3. How to cancel

Send your request to info@benyva.com or contact 77382 61424. Include your booking reference, lead passenger name, pickup date and time, and whether you wish to cancel the entire booking or a specified part. Please retain your message and our acknowledgement. Do not send card security codes, passwords or OTPs. Support availability and urgent requests: An hour ago, or depending on the situation* Notice is measured from our receipt of your request through the stated support channel to the scheduled pickup, using Indian Standard Time (IST, UTC+05:30). An internal processing delay will not move a recorded cancellation into a more expensive notice band. If you cannot reach support by telephone, send a written request and retain evidence. Informing the driver alone may not notify our booking team; please also use the support channel above.

4. Service-specific cancellation schedules

The schedules below specify notice periods, charges and their calculation basis. Any percentage must identify whether it applies to the full booking fare, an affected leg or a stated component. We will give you an itemised calculation. Charges will not exceed the amount lawfully due under the terms disclosed before booking. An advance payment is credited against the final amount; it is not automatically forfeited. Immediate pickups may fall within a short-notice band only if that band was disclosed before confirmation. Driver dispatch alone does not create an undisclosed charge. Where no cancellation fee was disclosed and accepted before booking, we will not introduce one afterwards. A corporate agreement applies only to the extent disclosed, agreed and lawful.

5. No-shows, waiting and airport delays

Grace periods, contact attempts and applicable charges: yes, it is applicable A no-show requires the vehicle to be available at the agreed location and the stated grace period and contact procedure to have been followed. We will review pickup records and attempted contact if disputed. Driver delay or arrival at the wrong location will not be treated as your no-show. Waiting charges must follow the rate disclosed before booking and must not duplicate the same loss already covered by a cancellation charge. For airport transfers, provide the flight number and promptly report delays, cancellation or changed arrival details. Flight tracking, waiting allowances and revised pickup availability follow the airport terms above. We will explain available alternatives and any permitted charge before you accept a revised arrangement.

6. Changes and rescheduling

Change conditions: There is no fee for rescheduling, but the guest must provide advance notice. Changes to the date, pickup point, destination, itinerary, passengers or vehicle depend on availability and may change the fare. We will quote the difference and any disclosed change fee before confirmation. A request is not a confirmed change until acknowledged by us. If a change cannot be arranged, the original booking remains in place unless you cancel it; its applicable cancellation terms then apply.

7. Part-used trips and early returns

For a customer-requested early return, shortened rental or unused return leg, we will assess the services delivered, the disclosed minimum hire or distance commitment and any valid cancellation charge for the unused part. There is no automatic promise of a pro-rata refund, but unused amounts that are refundable will be returned. Tolls, parking, permits and other actual expenses will be reconciled; expenses not incurred will not be presented as incurred costs. If the service is deficient or interrupted by us, the remedies in section 8 apply.

8. Cancellation or service failure by BENYVA

If we cancel or cannot provide the booked service, we will notify you promptly and offer an available alternative for your approval or refund the amount paid for the unprovided service. You do not have to accept a replacement vehicle, changed itinerary or credit voucher. Any material substitution or additional price requires your agreement. For a breakdown, substantial delay or service that does not meet the confirmed booking, contact support so we can arrange assistance and assess the appropriate refund or other remedy. A customer cancellation charge will not be imposed for our failure to provide the service. Where applicable law requires equivalent treatment when we cancel unilaterally, we will comply with it. Nothing here limits compensation or other remedies available under law.

9. Tour packages and third-party reservations

Benyva Holidays packages are individually curated. Before payment, the proposal must state the cancellation schedule for transport, accommodation, tickets, activities and other suppliers, including deadlines and any specifically non-refundable component. We will itemise any lawful supplier deduction and pass on supplier refunds received for your booking. Recoverable or uncommitted amounts will not be retained as supplier charges. This does not remove our responsibilities for the services we sell or your statutory rights.

10. Disruption outside reasonable control

Severe weather, road closures, government restrictions, natural disasters or other major disruptions may require changes. We will explain the available alternatives, rescheduling and refund options. Refunds will be assessed against the service actually supplied, lawful and previously disclosed unavoidable commitments, and applicable law. Such an event does not automatically make every payment non-refundable.

11. Failed, duplicate and incorrect payments

If money is debited but no booking is confirmed, contact us with the transaction reference before making another payment. We will reconcile the payment with the gateway or bank. Verified duplicate payments and excess amounts will be refunded. Bank reversals for failed transactions may follow a different process from merchant refunds; we will provide available transaction details to help trace them. A payment dispute does not itself cancel a confirmed booking, so also notify our booking team.

12. Refund amount and deductions

The refundable amount is the amount received for the relevant booking, less only lawful charges disclosed before booking and amounts properly payable for services delivered. We will provide the calculation and explain any deduction. Payment gateway or administrative fees will not be withheld automatically; any proposed deduction must be lawful, specifically disclosed and applicable to the circumstances. Taxes will be adjusted as required and a credit note or revised document issued where appropriate. Coupons are not converted into cash; any reinstatement follows the offer terms, without reducing a monetary refund otherwise due.

13. Refund process and timing

1. Submit your booking and payment reference using the contact details above.
2. We verify the payment, booking status and applicable terms, and communicate the decision and calculation.
3. Approved refunds are returned to the original payment method where possible. If that method cannot receive the refund, we will arrange a verified alternative with the payer. Store credit is optional and requires your agreement.
4. We provide the available refund reference so the payment can be traced.

Assessment and approval: Refund claims will be processed within a period of 24 to 48 hours, depending on the time of cancellation and in accordance with the company's policies*. Initiation after approval: Refund claims will be processed within a period of 24 to 48 hours, depending on the time of cancellation and in accordance with the company's policies*. Expected bank/provider credit time: Refund claims will be processed within a period of 24 to 48 hours, depending on the time of cancellation and in accordance with the company's policies*. The stated bank credit time is an estimate and is separate from our processing time. We will not delay a refund beyond an applicable legal or payment-system deadline. If the expected period has elapsed, contact us with the reference; we will investigate and explain the status. For cash payments, any refund method will be agreed with the payer and recorded.

14. Complaints and escalation

Contact Parshuram Kembave at info@benyva.com, telephone 77382 61424, or write to Office No. 19, Ashthavinayak Heights Plot No. 89 Kharghar Taloja Node, Taloja Phase 2 Sector 23, Taloja, Navi Mumbai, Maharashtra, Pin - 410208, India. Include the booking reference and the outcome you seek. We will acknowledge a consumer complaint within 48 hours and address it within one month of receipt, or within any shorter applicable legal period. We will retain and provide a record of the complaint and communicate its outcome. You may also seek help through the National Consumer Helpline or approach the competent consumer authority or forum. Using our support process does not waive these rights.

15. Policy version and your rights

The version disclosed when you booked applies to that booking, unless a lawful change is agreed with you or a change in law requires otherwise. Later website edits will not retrospectively add charges. Keep your confirmation and the applicable terms. This policy does not exclude rights or remedies that cannot lawfully be excluded under Indian consumer protection law.