Booking Terms

BENYVA MOBILITY · BOOKING INFORMATION

Booking Terms

Effective date: 5 November 2026 · Last updated: 5 November 2026

Clear information for a confident journey. Please review these Booking Terms before confirming a ride or travel package with BENYVA Mobility.

On this page
01. Operating entity · 02. Service terms · 03. Coverage · 04. Booking acceptance · 05. Fares and inclusions · 06. Waiting time · 07. Extra kilometres and hours · 08. Tolls · 09. Parking · 10. Taxes · 11. Driver allowances · 12. Vehicle substitution · 13. Customer obligations · 14. Support process · 15. Applicable legal terms

01. Operating entity

BENYVA Mobility (“BENYVA”, “we”, “us” or “our”) is operated by Benyva Mobility, as identified in our published Privacy Policy and Cancellation and Refunds Policy. Our business address is Office No. 19, Ashthavinayak Heights, Plot No. 89, Kharghar Taloja Node, Taloja Phase 2, Sector 23, Taloja, Navi Mumbai, Maharashtra – 410208, India.

For booking and support enquiries, contact info@benyva.com or +91 77382 61424. Please check the supplier and billing details on your written confirmation or invoice and ask us to resolve any discrepancy before payment.

02. Service terms

These terms cover local taxis, outstation one-way and round trips, airport transfers, hourly rentals with a driver, corporate travel, Benyva Holidays, Benyva Pilgrimages (Tirth Yatra) and Benyva Sightseeing. Services are chauffeur-driven; a vehicle booking does not provide a self-drive rental.

Read these terms together with your written quotation, confirmed itinerary, fare breakdown, Cancellation and Refunds Policy and Privacy Policy. Service-specific conditions must be disclosed before acceptance. A quotation cannot remove mandatory consumer rights.

03. Coverage

We welcome PAN-India booking enquiries. Availability for a particular city, route, date, vehicle category or package must be confirmed; nationwide enquiries do not guarantee immediate vehicle availability everywhere.

Road access, local permits, vehicle restrictions, weather and operating conditions may affect a journey. Pickup points, drop-off points, stops and any restricted-access arrangements must be agreed before departure. Travel times and map distances are estimates, not guaranteed arrival times.

04. Booking acceptance

A search result, View Fare display, enquiry acknowledgement or booking reference alone is not confirmation of an allocated vehicle. A booking is confirmed when BENYVA issues a written confirmation identifying the accepted itinerary, agreed price and payment requirements.

Review your name, contact details, pickup address, destination, date, time, passenger count, luggage and vehicle category. All journey times are in Indian Standard Time unless expressly stated otherwise. Keep your booking ID and confirmation for future communication.

Where online payment is offered, use the authorised payment instructions for your booking. A debit or gateway receipt alone does not replace a booking confirmation. If payment succeeds but confirmation is missing, contact us with the transaction reference before paying again. Do not share PINs, passwords, CVVs or OTPs.

Holiday, pilgrimage and sightseeing enquiries or reference prices require review of the final itinerary, availability and inclusions. Changes to passenger numbers, vehicles, hotel preference or duration may alter the price. No hotel, ticket or special arrangement is guaranteed until expressly confirmed.

05. Fares and inclusions

The accepted quote should specify the service, route or package, vehicle category, included kilometres and hours, number of chargeable days, payment schedule, applicable taxes and all known inclusions and exclusions. Rates vary by service, fleet, route, dates and availability; no single rate applies to every journey.

A package price covers only the services stated as included. Fuel, driver services, permits, accommodation, meals, entry tickets and other items must be checked against the quote rather than assumed. Peak-date or peak-time supplements must be disclosed before acceptance.

For a fixed-route one-way package, use its published and confirmed hours, kilometre allowance and inclusions. Where tolls and border/TP charges are marked included, they must not be charged again for the agreed route. Parking remains extra unless expressly included. A changed route or additional stop requires a revised charge explanation.

For multi-day round trips, a stated daily minimum kilometre allowance is multiplied by the agreed number of chargeable days. The quote must explain whether a day means a calendar day or another period and how the minimum package fare is calculated. Do not assume unused daily kilometres roll over unless the package says so.

06. Waiting time

Your confirmation should state any complimentary waiting allowance, when waiting starts, the chargeable interval and the rate after the allowance ends. There is no universal free waiting period for every BENYVA service.

For airport journeys, provide the correct flight number, terminal and pickup instructions. Report delays or changes promptly. Flight tracking, waiting allowances and revised pickup arrangements apply only as confirmed. Driver lateness or arrival at an incorrect pickup point must not be treated as customer waiting or a customer no-show.

Paid waiting must be itemised. The same period must not be charged twice as both waiting and extra rental time unless distinct charges and their basis were clearly disclosed and accepted.

07. Extra kilometres and hours

Extra kilometre charge = chargeable kilometres above the included allowance × the agreed extra-kilometre rate. Extra time charge = chargeable time above the included duration × the agreed time rate, using the disclosed billing interval and rounding rule.

The quote must identify the measurement basis, such as pickup-to-drop or garage-to-garage, and whether allowances apply per day or to the whole booking. A map estimate is not automatically the final billable distance. For a round trip, include the agreed return journey and stops when assessing usage.

For an agreed multi-day package, extra distance is assessed against its stated minimum-distance and allowance rules. Any extra hours, additional day or early-return minimum charge must follow the accepted package terms. Ask for the journey records and itemised calculation if you dispute the bill.

08. Tolls

Tolls are included only where the accepted package or quote says so. Otherwise, applicable tolls for the agreed journey are payable as disclosed and should be itemised with available supporting records. A toll included in the package must not be collected a second time.

Border taxes, transport permits and state-entry charges are separate from road tolls. Check whether each is included, payable at actual cost or covered by a stated package amount. Any route change affecting these charges should be explained before acceptance where practicable.

09. Parking

Parking, airport parking and other location-specific parking fees are extra unless the quote expressly includes them. Where charged at actual cost, only expenses incurred for the booking should be billed, with available receipts or records.

Please agree on a lawful pickup or waiting point. Parking charges and paid driver waiting time are different items and must be identified separately when both apply.

10. Taxes

Applicable taxes and their treatment must be shown in the quotation or invoice, including whether the displayed fare is tax-inclusive or tax-exclusive. We do not state one tax rate for all services because the treatment depends on the actual supply and applicable law.

Provide your correct billing name, address, state, PIN code and GST details, where relevant, before invoicing. Tax corrections, refunds and credit notes will be handled as required by applicable law. Ask for an itemised invoice if any tax component is unclear.

11. Driver allowances

Daily driver allowances, overnight allowances and night-driving supplements apply only on the basis disclosed in your accepted quote. Where included in the fare, they must not be collected again.

A daily allowance is calculated using the stated rate and number of chargeable days. A night charge must identify its applicable time window, charging basis and number of chargeable nights or occurrences. A multi-day booking does not, by itself, establish an undisclosed night charge.

Driver meals or accommodation arrangements must be expressly agreed where relevant. Journeys must allow lawful driving hours and reasonable rest; an itinerary cannot require unsafe continuous driving.

12. Vehicle substitution

Fleet bookings generally specify a category: Benyva Sedan, SUV, MUV, Premium MUV, Luxury or Mini Bus. Models shown on the website illustrate the category unless a particular model is expressly guaranteed in your confirmation.

If the assigned vehicle becomes unavailable, we will communicate an available alternative. A material change in vehicle category, capacity, facilities, itinerary or price requires your agreement. You do not have to accept a material substitution or an additional fare without consent.

If we cannot provide the agreed service and you do not accept an alternative, the applicable refund or other remedy will be handled under our Cancellation and Refunds Policy and applicable law.

13. Customer obligations

Provide accurate booking details and a reachable passenger contact. Arrive at the agreed pickup point on time and inform us promptly of changes. Declare passenger numbers, children’s ages where relevant, luggage, accessibility needs, child-restraint requirements and any special equipment before confirmation.

Use fitted seat belts, follow lawful safety instructions and respect the driver, vehicle and other passengers. Do not request speeding, overloading, prohibited routes or unlawful activities. Smoking, dangerous goods and conduct that compromises safety are not permitted.

Carry documents required for your itinerary or booked accommodation. Keep personal belongings secure and check the vehicle before leaving. Report lost property promptly so we can help trace it; this does not exclude responsibility imposed by law.

You may be responsible for substantiated damage caused by your party, subject to evidence and applicable law. No arbitrary damage charge is authorised by these terms. Route, duration or passenger changes must be reviewed for availability and pricing before the revised arrangement is confirmed.

14. Support process

For assistance, call +91 77382 61424, use WhatsApp or email info@benyva.com. Include the booking ID, lead passenger name, travel date, issue and the outcome you seek. Retain confirmations, relevant messages and receipts.

For urgent pickup problems or a breakdown, contact the team promptly. If a call is unanswered, send a written message so there is a record. For an immediate emergency, contact the appropriate emergency service rather than waiting for booking support.

Complaints may be addressed to Parshuram Kembave using the email, telephone or postal address above. In line with our published policy, consumer complaints will be acknowledged within 48 hours and addressed within one month, or within a shorter applicable legal period. Using this process does not prevent you from approaching a competent consumer authority.

15. Applicable legal terms

These terms are governed by applicable Indian law. Nothing in them excludes statutory consumer rights, liability that cannot lawfully be excluded, or remedies for deficient service. Disputes may be brought before the court or consumer authority with jurisdiction under applicable law; no exclusive local forum is imposed by this page.

Cancellations, rescheduling, no-shows, part-used journeys and refunds follow the Cancellation and Refunds Policy and the lawful booking-specific conditions disclosed before acceptance. An advance is not automatically forfeited, and an unconfirmed unpaid enquiry does not itself attract a cancellation fee.

Severe weather, road closures, government restrictions or other disruption may require a changed itinerary. We will explain available alternatives and applicable refund options. Such events do not automatically make all payments non-refundable. Our published policy governs service failure and unprovided services, subject to law.

Personal information is handled as described in our Privacy Policy. The terms disclosed when you book apply to that booking. Later website updates do not retrospectively introduce new charges; a lawful agreed change or legal requirement may apply.

Need clarity before booking? Contact BENYVA with your route, travel dates and requirements. We will help you review the details before you confirm.