Privacy Policy

Effective date: 2026-10-16 Last updated: 2026-10-16 Benyva Mobility (“BENYVA”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, store and protect personal information when you visit https://benyva.com/, request a quotation, book transportation or enquire about a holiday package. It also explains how to contact us about your information and privacy choices.

1. Who We Are

Benyva Mobility provides taxi and chauffeur-driven transportation services, including local taxi journeys, outstation one-way and round trips, airport transfers, hourly rentals and corporate travel. Tour enquiries and curated holiday packages may be offered under Benyva Holidays. The business responsible for personal information covered by this policy is: Legal business/operator name: Benyva Mobility Business address: Office No. 19, Ashthavinayak Heights Plot No. 89 Kharghar Taloja Node, Taloja Phase 2 Sector 23, Taloja, Navi Mumbai, Maharashtra, Pin - 410208, India Website: https://benyva.com/ Privacy contact email: info@benyva.com This policy covers our website and related booking, enquiry and customer-support activities. Drivers, suppliers, payment providers and other independent organisations may also have their own privacy obligations.

2. Information We Collect

We collect information relevant to your enquiry, booking or use of our services. The information required depends on the service you choose. If customer accounts are enabled, we also process the information needed to create and manage your account and booking history.

Information about other passengers

If you book for another person, provide only information you are authorised to share. Please make this policy available to that person and ensure that the contact details you supply are appropriate for journey coordination.

Sensitive information and identity documents

Please do not include unnecessary medical information, identity documents, card details or other sensitive information in general enquiry fields. If an accessibility requirement, hotel reservation, permit or other specific arrangement requires additional information, we will explain what is needed and why before requesting it. We do not request Aadhaar or passport copies merely to calculate an ordinary taxi fare.

3. How We Receive Information

• Directly from forms you complete on our website.
• Through phone calls, emails, WhatsApp or other channels you use to contact us.
• From an authorised person or corporate travel coordinator booking on your behalf.
• From payment providers concerning transaction status.
• From assigned drivers or travel suppliers concerning fulfilment of your booking.
• Automatically through website sessions, cookies and technical logs.

Providing a pickup address or selecting a map location is different from allowing continuous device tracking. Any separate feature requesting access to your device’s location will explain that request and seek the relevant permission.

4. How We Use Your Information

1. Respond to enquiries and prepare quotations.
2. Calculate estimated fares and check service availability.
3. Create, confirm, modify or cancel bookings.
4. Assign drivers and vehicles and coordinate pickups.
5. Prepare holiday itineraries and arrange requested travel services.
6. Process payment confirmations, refunds, receipts and invoices.
7. Send booking updates, service notices and customer-support responses.
8. Investigate complaints, suspected fraud, security incidents and misuse.
9. Maintain business records and meet applicable legal obligations.
10. Understand and improve our services using appropriately limited information.
11. Send promotional communications where you have chosen to receive them or where otherwise permitted by applicable law.

We do not treat submitting a booking enquiry as permission to receive unrelated promotional messages.

5. Consent and Your Choices

Where consent is required, we request it for the relevant purpose. Where applicable law permits processing without consent for a particular purpose, such as certain legal obligations, we process information only within that permission. Reading this policy or browsing our website does not, by itself, constitute consent to every optional use of your information. You may choose not to provide optional information. However, we may be unable to provide a quotation or fulfil a booking without essential contact, journey or payment information. You may withdraw consent by contacting our privacy contact. Withdrawal does not affect processing already lawfully carried out. We will explain if withdrawal prevents us from continuing a requested service or if particular records must still be retained by law.

6. Who We Share Information With

We share information only for relevant service, operational or legal purposes.

Drivers and transport partners

An assigned driver or transport partner may receive your name, contact number, pickup and destination details, journey schedule and relevant service instructions. Drivers do not need your payment credentials or unrelated booking history.

Holiday and travel suppliers

For a requested holiday, relevant information may be shared with hotels, local transport operators, guides and other suppliers needed to prepare or fulfil the itinerary. We limit what is shared to the relevant enquiry or confirmed arrangement.

Corporate booking contacts

Where an employer or authorised organisation arranges your journey, we may share booking status, journey details and billing information with its authorised coordinator.

Technology and support providers

Providers supporting website hosting, booking management, email, communications, backups, security and payment processing may process information on our behalf. Where they act on our behalf, we require appropriate confidentiality, security and restrictions on use.

Legal and safety disclosures

We may disclose information where required by law, a valid legal process or an authorised public authority, or where legally permitted and necessary to address fraud, protect safety or establish, exercise or defend legal claims.

Business changes

If the business undergoes a sale, merger or restructuring, relevant information may be transferred subject to appropriate confidentiality, applicable law and any required notice. We do not sell personal information or provide customer contact lists to third parties for their independent marketing.

7. Payments

Online payments are processed through the payment provider identified during checkout. Our booking system may receive transaction references, payment status, payment-method descriptions and amounts needed to manage the booking. Card, banking and authentication information entered into a payment provider’s secure interface is handled under that provider’s privacy and security arrangements. We do not ask you to send a card PIN, CVV, UPI PIN, banking password or payment OTP by email, telephone or WhatsApp. If bank details are necessary for an authorised refund, we will explain the purpose and the appropriate submission channel. Payment providers may retain transaction information independently to meet their own legal and security obligations.

8. Maps, Address Search and Routing

Where map features are enabled, the website uses map, address-search and routing providers to identify locations and estimate journey distances or travel times. These providers may receive address or place-search text, selected pickup and destination coordinates, route requests, and technical connection information such as IP address and browser details when your device connects directly to their services. OpenStreetMap-based services may include separately operated map-tile, Nominatim-compatible search and OSRM-compatible routing services. Their operators and privacy practices may differ. Please avoid entering passenger names, telephone numbers or other unnecessary personal details in address-search fields.

9. Email, WhatsApp and Calendar Features

We may use your chosen contact details to send quotations, confirmations, driver updates, payment links, receipts and responses to your requests. If you contact us through WhatsApp or another third-party platform, that platform also processes information under its own privacy policy. Where administrative calendar synchronisation is enabled, relevant journey details and limited customer contact information may be included in our operational calendar. Access should be limited to personnel who need that information. If you choose an “Add to Calendar” link, the event details are passed to your selected calendar provider. Please check the calendar’s visibility and sharing settings before saving the event.

10. Cookies, Analytics and Embedded Content

Our website may use cookies or similar technologies to maintain sessions, support login or checkout, remember preferences and protect the website. If analytics, advertising tools, embedded videos or social-media content are enabled, their providers may also receive technical information about your visit. We request consent for non-essential technologies where applicable law requires it. Any cookie-choice interface provided on the website allows you to review or change the available preferences. You can also manage cookies through your browser. Blocking essential cookies may affect login, checkout or other functions. Current optional analytics, advertising and embedded-content providers: None

11. Promotional Communications

Where you opt in to promotional messages, we may send relevant offers or service news through the channels you selected. You can opt out using the unsubscribe method provided in the message or by contacting us. Opting out of marketing does not stop essential communications about an active enquiry, booking, payment or complaint. We may retain a limited suppression record to respect your choice not to receive further marketing.

12. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the stated purpose, subject to applicable legal requirements.

• Unsuccessful enquiries: retained for a limited follow-up and enquiry-management period.
• Bookings and service communications: retained to fulfil journeys, handle amendments and resolve disputes.
• Payment and invoice records: retained for applicable accounting, taxation and legal requirements.
• Security logs: retained for proportionate security needs and any applicable mandatory period.
• Marketing records: retained while the relevant permission remains valid, with limited records retained to honour opt-outs.
• Backups: removed through the relevant backup-retention cycle, subject to legal preservation requirements.

Where information is no longer needed, we delete it or irreversibly anonymise it. Information retained for a legal hold or other mandatory purpose is restricted to that purpose. You may contact us for information about the retention period applicable to your records.

13. Security

We use reasonable technical and organisational measures appropriate to the information we process. These include restricting access to authorised personnel and protecting the systems used for bookings and communications. No website, transmission method or storage system can be guaranteed completely secure. Please protect your account credentials and contact us promptly if you suspect unauthorised access or misuse. Where a personal-data breach triggers a legal notification obligation, we will notify affected individuals and the relevant authority as required.

14. Processing Outside India

Some technology or communication providers may process information on servers outside India. Where information is transferred outside India, we take steps required by applicable law, including relevant contractual protections and any restrictions on transfers. Overseas processing does not remove our responsibility for information handled on our behalf.

15. Children’s Information

Our online booking and enquiry services are intended to be used by adults aged 18 or above. A parent, lawful guardian or authorised adult may arrange travel involving a child. We request only the child-related information needed for the arrangement, such as passenger count, age for accommodation pricing or an appropriate travel requirement. Where parental consent or verification is legally required, we will obtain it before the relevant processing. We do not use children’s information for targeted marketing. If you believe a child has submitted information without appropriate authorisation, contact us so that we can investigate and take appropriate action.

16. Your Privacy Requests and Rights

You may contact us to request access to information we hold about you, correction of inaccurate details, deletion where appropriate or withdrawal of consent. Additional statutory rights—including information about processing and sharing, grievance redressal and nomination—apply to the extent provided by the law in force. We may request proportionate information to verify your identity or authority before acting. We will not request more information than is reasonably necessary for that verification. Some requests may be limited by legal retention duties or other applicable exceptions. If we cannot fully act on a request, we will explain the relevant reason.

17. Privacy Contact and Grievances

Privacy / Grievance Officer: Parshuram Kembave Legal business name: Benyva Mobility Email: info@benyva.com Telephone: 77382 61424 Postal address: Office No. 19, Ashthavinayak Heights Plot No. 89 Kharghar Taloja Node, Taloja Phase 2 Sector 23, Taloja, Navi Mumbai, Maharashtra, Pin - 410208, India Please include your name, preferred contact details, relevant booking reference where available and a description of your request. Do not include payment passwords, PINs or OTPs. We aim to resolve privacy grievances within one month of receipt and will comply with any shorter applicable legal deadline. If additional information is needed, we will explain what is required. You may also use the complaint or escalation mechanisms available under applicable law, including those of the competent data-protection authority when applicable.

18. External Websites

Our website may link to payment services, hotels, maps, social platforms or other websites that we do not operate. Their privacy policies govern information you provide directly to them. Please review those policies before submitting personal information.

19. Changes to This Policy

We may update this policy when our services, data practices or legal obligations change. The revised version will appear on this page with an updated date. Where required, we will provide additional notice or obtain fresh consent before using existing information for a new purpose.

20. Relationship to Booking Terms

This Privacy Policy explains how personal information is handled. Fares, service availability, cancellations, refunds and other commercial conditions are covered by our separate booking terms and the quotation or confirmation applicable to your journey.